Support

ONE DAY is a daily app for your iPhone. If something is not right with your subscription or your account, the answers are below; if they do not help, write to us at support@stozh.com.

Restore my purchase

On the plans screen, tap Restore Purchases. ONE DAY asks the App Store for the subscriptions of the Apple Account you are signed in with on this iPhone. If there is none, the app says there are no purchases to restore on this Apple Account.

Cancel or change my subscription

On your iPhone open Settings, tap your name (Apple Account), then Subscriptions, and choose ONE DAY. In the app, You → My Plan → Manage Plan opens the same Apple screen. Apple handles the payment and any refund, and ONE DAY does not charge your card itself.

The 14-day free trial

If your Apple Account is eligible, the plan starts with 14 days free. The subscription renews automatically at the App Store price of the plan you chose, unless you cancel at least 24 hours before the trial ends.

Delete my account and cloud copy

If you signed in, open You → Privacy & Account (the screen is titled Privacy & Sync). Delete from Cloud removes the copy of your journal on our server; Delete Accountremoves your account and its cloud copy after two confirmations, and cannot be undone. Deleting your account does not cancel an App Store subscription: cancel it in Settings as described above.

What stays on my iPhone without an account

Your journal, your photos, your city and your date of birth stay on your iPhone, and ONE DAY works without an account. Deleting the app deletes what it stored on the phone. Days on the iPhone also stay when you delete your account.

My morning or evening note does not arrive

Open You → Notifications and check that the note is switched on and the time is set. If notifications are off for ONE DAY, the screen says so and Open Settings takes you to the iPhone Settings, where you can allow them.

Contact

Questions about ONE DAY or your data: support@stozh.com